Exchange Policy :
 

At Meraki Vastram, your satisfaction is our priority. We understand that sometimes, a size or style might not be the perfect fit—and we're here to make your exchange process simple and stress-free. 
 

Free Exchange – For Dubai

We offer one free exchange per order within Dubai city limits.

How it works:

• We carry extra sizes during delivery, and if in stock, we’ll do an on-the-spot exchange.

• If your size isn’t available, we’ll offer free custom fitting through our tailoring team.

• Prefer a new item? You can exchange your order within 24 hours of delivery.

• Choose the same product in a different size/color, or switch to a different item from our collection.

Exchange Outside Dubai (Other Emirates)

We’re expanding soon—but for now, here’s what applies outside Dubai:

• We carry extra sizes during delivery, and if in stock, we’ll do an on-the-spot exchange.

• Prefer a new item? You can exchange your order within 24 hours of delivery.
  A delivery charge will apply again for the exchange.

• The exchange item must be of equal or higher value than the original purchase.

• A pick-up and redelivery will be arranged once the exchange request is approved.

 

General Exchange Process

• The item must be unused, unworn, and in its original condition.

• A request for exchange must be raised within 24 hours of delivery.

• We will arrange a pick-up of the original item and deliver the exchanged piece to you once we receive the returned product.

• Exchange is completely free—there are no additional charges for the first exchange.

Note: We do not accept exchange requests for the same order more than once. Only one exchange per order is permitted.

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Return Policy: 
At Meraki Vastram, we strive to ensure you’re completely satisfied with your purchase. While we hope every piece is perfect for you, we do offer returns under the following conditions:

On-the-Spot Returns (During Delivery)- All Emirates 

We allow you to check and try your outfit at the time of delivery. If you’re unsatisfied for any reason, you may return the item immediately to our delivery executive.

Please note: Even in the case of returns, the delivery fee will still be applicable and non-refundable.
 

24 Hour  Return Requests (Dubai Only)

We currently accept return requests only within Dubai, under the conditions below:

• You must submit a return request within 24 hours of receiving your order.

• A pick-up fee of AED 15 will be charged.

  • For prepaid orders, AED 15 will be collected at the time of pickup.

  • For online payment refunds, the purchase amount (minus AED 15) will be refunded to your original payment method within 2 days of successful pickup & quality check approval.
     

⚠️ Return Conditions

All returned items will be thoroughly inspected before processing your refund.
To be eligible for return, the item must be:

• Unworn, unused, and in original condition

• Unspoiled and without any stains, smells, or damage

• Returned with original packaging, tags, and accessories (if any)

If the returned item does not meet these conditions, your return request will be rejected, and the product will be shipped back to you.

For return requests or questions, feel free to contact us on WhatsApp or Instagram @merakivastram. We're here to make your shopping experience as seamless as possible.​​​​​​​​​​​​​​​​​​​​